Terms of service
Updated: 11 August 2026
OVERVIEW
Welcome to Roman Bank Nurseries. The terms “we”, “us” and “our” refer to Roman Bank Nurseries (Roman Bank Nurseries Ltd). We operate this store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you. By accessing or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy.
The following terms and conditions apply to all orders within our shipping range, which includes the UK (including Isle of Man & Channel Islands) and Northern Ireland only. Please read these terms as they set out what is expected by you as a customer, and us as a business.
If you do not agree, you should not use or access the Services. If you have any questions, please contact info@romanbanknurseries.co.uk.
Roman Bank Nurseries Ltd is a company registered in England & Wales 12706490. VAT No: GB396584632.
Correspondence by mail should be sent to Roman Bank Nurseries Ltd, 113 Old Roman Bank, Terrington St. Clement, King's Lynn, United Kingdom, PE34 4JP.
All email enquiries should be sent to info@romanbanknurseries.co.uk. Alternatively, please call 01553 829399 (option 2).
All images and content on www.romanbanknurseries.co.uk are property of Roman Bank Nurseries and cannot be used without our permission. Copyright © 2026, Roman Bank Nurseries Ltd. All rights reserved.
Roman Bank Nurseries products are not for resale unless agreed otherwise.
SECTION 1 – ORDERS AND PAYMENT
When you place an order, you are making an offer to purchase the products listed. We reserve the right to accept or decline any order at our discretion. An order is accepted once payment has been approved and we have issued an order confirmation email. This confirmation email will outline the details of your order, including the products purchased and the delivery address provided.
Payment will be taken at the time of ordering, using any of the payment methods accepted on our website. You must ensure that all information provided at checkout is accurate so that we can process your order correctly. It is your responsibility to check that the details shown on your order confirmation, including your delivery address, are correct. If any amendments are required, you must notify us immediately via info@romanbanknurseries.co.uk.
Once accepted, orders may not be cancellable, and any changes will be handled in accordance with our substitution policy (Section 3) and/or Refund Policy. We will attempt to notify you of any necessary amendments using the contact details provided at checkout.
SECTION 2 – AVAILABILITY AND PRE‑ORDERS
All items are subject to availability. Upon payment, items that are in stock will be processed for despatch. Products marked as “pre‑order” are expected to become available during the stated season as listed on the product. By placing a pre‑order, you reserve stock and agree to pay at the time of ordering. Pre‑orders are fulfilled once stock arrives at our premises, and availability may change due to factors outside our control, including weather, crop performance and supplier limitations. If a supplier cannot provide the exact item ordered, our substitution policy (Section 3) and/or Refund Policy will apply. You will receive email updates regarding any required changes to your pre‑order and confirmation once your items have been despatched.
SECTION 3 – SUBSTITUTIONS AND REPLACEMENT PRODUCTS
Pre‑order availability may change due to factors including, but not limited to, weather conditions, crop performance, or supplier limitations. If the exact item ordered becomes unavailable, we may offer a substitution consisting of the same variety in a different size. Where the same variety is unavailable in any size, we may offer a similar variety of equivalent quality and value as a replacement.
If a proposed substitution or replacement is lower in value than the original item, we will automatically refund the difference. If the proposed item is higher in value, we will contact you to arrange payment of the outstanding balance. Orders will not be despatched until any additional balance has been paid in full.
All required amendments to your order will be communicated to you, and you reserve the right to accept or decline any proposed substitution or replacement in accordance with our Refund Policy. Substitution and replacement offers remain valid for 28 days; after this period, we reserve the right to remove the affected item from your order. You will receive email confirmation of any accepted substitutions prior to despatch.
SECTION 4 – SHIPPING, DESPATCH AND DELIVERY
We currently ship only to addresses within the United Kingdom (including Isle of Man & Channel Islands) and Northern Ireland. All products are despatched with the appropriate phytosanitary certification required for movement of plant material within these regions. Delivery windows shown on product pages and in order confirmations are estimates only and may vary depending on product type and seasonal availability. We are not liable for delays caused by carriers, customs processing or events outside our control. Once products are transferred to the carrier, title and risk of loss pass to you. We are not liable for any actions taken by the courier once your parcel has been handed over, including but not limited to parcels being left in unsafe locations, mishandled, delayed, or lost while in their care. It is your responsibility to ensure you are able to receive the parcel at the delivery address provided; if you expect to be away or unable to accept delivery, please contact us at info@romanbanknurseries.co.uk when placing your order to request a delay in despatch.
Pre‑orders are fulfilled once stock arrives at our premises. Where an order contains items with different fulfilment periods, items may be despatched separately, and each despatch will incur its own shipping charge in accordance with our Shipping Policy.
The address will be printed on the label exactly as it is inputted in your online order form when placing your order. We are not responsible for lost orders where the incorrect address has been supplied. Please ensure the full address and contact details are correct so that your order can be delivered securely and on time.
We, as the seller, have a legal duty to supply goods which are as described and fit for purpose. If you feel your items do not meet these standards, please contact us via email at info@romanbanknurseries.co.uk within 14 days of receipt of your goods with details and photographic evidence of any damaged items so that we can advise further on the best course of action.
After this 14 day period has passed, we reserve the right to make a decision regarding your request at our sole discretion and it is deemed that you, as the customer, have accepted the products delivered.
Please see our Refund Policy for further information.
SECTION 5 – ORDER CHANGES AND CANCELLATIONS
Order Changes
You may be able to make changes to your order after it has been placed, depending on how close it is to the scheduled shipping date.
To request a change, please email info@romanbanknurseries.co.uk or call us on 01553 829399.
Please note that, due to logistical constraints, we may not always be able to amend orders within 14 days of their scheduled shipping date.
If you need to make changes after your order has already been shipped, you will need to return any unwanted items and place a new order, in accordance with our Refund Policy.
Please contact info@romanbanknurseries.co.uk before sending any items back.
Order Cancellations
If you wish to cancel all or part of your order, please contact info@romanbanknurseries.co.uk as soon as possible.
Cancellations made more than 72 hours after the order was placed are subject to a cancellation fee of 25% of the order value, as stock may have been reserved specifically for you.
The cancellation fee is applied at our discretion, and we reserve the right to change the fee or the circumstances in which it applies.
If you need to cancel your order after it has already been shipped, you will need to return any unwanted items in accordance with our Refund Policy. Please contact us before returning any items.
SECTION 6 – PRICES AND OFFERS
All prices include VAT and may change at any time. Price changes, including but not limited to sale offers or promotional price changes, will not affect orders that have already been placed. Payment is taken when you place your order, and a contract is formed once payment is confirmed.
If a product is listed at an incorrect price, including £0, we may remove it from your order and give you the option to purchase it at the correct price.
Sale prices and further discounts may be introduced during the shipping season. We cannot refund the difference on existing orders.
All promotions are subject to availability. Where applicable, a valid promotional code must be entered at checkout. Only one promotional code may be used per order, and codes cannot be combined with any other discounts or promotions. Promotional codes are only valid during the stated promotional period.
Promotional codes cannot be used to add products to an order that has already been placed, nor can offers be applied retrospectively to previous purchases. Delivery costs are excluded from promotions unless the offer specifically provides free postage.
We do not have any affiliation with third-party voucher or discount-code websites and cannot guarantee or accept responsibility for promotional codes advertised by such sites without our authorisation. We reserve the right to decline any code that is invalid, unauthorised, or has expired.
SECTION 7 – PRODUCT INFORMATION & NATURAL PRODUCT DISCLAIMER
We make every effort to represent our products accurately, including descriptions, imagery and specifications. However, colours, appearance and sizing may vary due to device settings or natural variation in living products.
Bulbs and seeds are natural, living materials, and variations in growth, appearance and performance are normal. These variations may occur due to factors outside our control, including weather, soil quality, planting method and care. We guarantee that products meet our quality standards at the point of despatch, but we do not guarantee specific growing outcomes or flowering results. Natural variation does not constitute grounds for refund or replacement unless the product was materially defective at the point of despatch.
SECTION 8 – LIMITATION OF LIABILITY
To the fullest extent permitted by UK law, Roman Bank Nurseries will not be liable for any indirect, incidental or consequential loss or damage arising from the use of our Services or products, including, without limitation, loss of profits, loss of data, business interruption, or any anticipated business or commercial loss. Our total liability for any direct loss shall, where legally permitted, be limited to the purchase price paid for the specific product or service giving rise to the claim. Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot lawfully be excluded or restricted.
If goods supplied by us are found to be defective, damaged, or otherwise not of satisfactory quality, you must notify us within 14 days of receiving them and, where requested, return the affected goods. Where a claim is accepted as valid, we may, at your choice and subject to availability, provide a refund or a replacement at no additional cost. Our responsibility in such circumstances is limited to the purchase price of the relevant goods. We will not be liable for any costs or expenses incurred in planting, growing, maintaining, transporting, or storing bulbs or plants after they have been delivered into your possession, nor for any loss of anticipated profit or other consequential business loss.
We reserve the right to amend, update, or modify the products we offer from time to time. Product images, descriptions, specifications, and other information may be changed as we continue to improve the accuracy and quality of our website and services. While we make reasonable efforts to ensure that all product information and images are accurate, natural variations in plants and bulbs mean that differences in colour, size, appearance, and growth habit should be expected.
SECTION 9 – PROHIBITED USES OF PRODUCTS
You must not use, reproduce, propagate, sell, distribute, or otherwise exploit any Product in a way that infringes applicable Plant Breeders’ Rights (PBR) or other plant variety protection laws. You are responsible for obtaining any required licences or permissions from the relevant rights holder. Purchase of a Product does not grant any implied right to propagate or commercially exploit a protected plant variety, except as permitted by applicable law.
SECTION 10 – ACCESS AND ACCOUNT
To use the Services, you may be required to provide accurate, current and complete information, including contact, billing and shipping details. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account. You must ensure that any information you provide is correct and that you have the right to provide it. You may not transfer or assign your account to any other person. Continued use of the Services constitutes acceptance of these responsibilities.
SECTION 11 – PROHIBITED USES OF SERVICES
You may use the Services only for lawful purposes and in accordance with these Terms. You may not use the Services to engage in fraudulent, harmful or abusive behaviour, or to violate any applicable laws. You must not interfere with the security or functionality of the Services or attempt to gain unauthorised access. We reserve the right to suspend or terminate your access if you violate any part of these Terms. Continued misuse may result in legal action or reporting to relevant authorities.
SECTION 12 – OPTIONAL TOOLS
You may be provided access to tools or features offered by third parties as part of the Services. These tools are provided “as is” and “as available” without warranties of any kind. We do not monitor or control these tools and are not responsible for their performance or suitability. Your use of optional third‑party tools is entirely at your own risk, and you should ensure you understand the terms on which they are provided. Any new features added to the Services in the future will also be subject to these Terms of Service.
SECTION 13 – THIRD‑PARTY LINKS
The Services may contain links to third‑party websites or materials. We are not responsible for examining or evaluating the content, accuracy or policies of any third‑party websites you choose to access. Accessing third‑party sites is at your own risk, and we are not liable for any harm or damages arising from your use of third‑party products, services or content. You should review the policies and practices of any third‑party before engaging in any transaction. Any complaints or claims relating to third‑party products should be directed to the relevant third‑party.
SECTION 14 – RELATIONSHIP WITH SHOPIFY
Roman Bank Nurseries is powered by Shopify, which enables us to provide the Services to you. All purchases made through our store are made directly with Roman Bank Nurseries. Shopify is not responsible for any aspect of your transactions with us, including any injury, damage or loss resulting from purchased products or services. By using the Services, you acknowledge and agree that Shopify is not liable for your dealings with Roman Bank Nurseries.
SECTION 15 – PRIVACY POLICY
Personal information collected through the Services is subject to our Privacy Policy (link) and Shopify’s Consumer Privacy Policy. By using the Services, you acknowledge that you have read both policies and understand how your information may be used. Shopify may collect and process personal information to provide and improve the Services, and information submitted through our store may be transmitted to third parties in other countries. You should review our Privacy Policy for full details on how your information is handled.
SECTION 16 – REVIEWS AND FEEDBACK
If you submit reviews and/or feedback, you grant us a perpetual, worldwide, royalty‑free licence to use, reproduce, modify and publish it for any purpose. You represent that you own or have rights to any feedback submitted and that it complies with these Terms. We may monitor, edit or remove feedback that we consider unlawful, offensive or otherwise inappropriate. You agree not to submit feedback that violates any third‑party rights or contains harmful content. You are solely responsible for the accuracy and legality of any feedback you provide.
SECTION 17 – ERRORS AND OMISSIONS
Occasionally, information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing or availability. We reserve the right to correct any errors or update information at any time without prior notice. This includes after you have submitted an order. We are not liable for any inaccuracies or omissions and may cancel or amend orders affected by incorrect information.
SECTION 18 – DISCLAIMER OF WARRANTIES
Except as expressly stated, the Services and all products are provided “as is” and “as available” without warranties of any kind. We do not guarantee that the Services will be uninterrupted, secure or error‑free. Any reliance on information provided through the Services is at your own risk. Nothing in these Terms affects your statutory rights under UK consumer law, which may provide additional protections.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with our policies, constitute the entire agreement between you and Roman Bank Nurseries. They supersede any prior agreements or communications. Any ambiguities in interpretation shall not be construed against the drafting party. Continued use of the Services confirms your acceptance of this agreement.
These Terms are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from or relating to the Services. This ensures that all legal matters are handled under UK law and within UK courts.
SECTION 20 – CHANGES TO TERMS
We may update or modify these Terms at any time by posting changes on our website. It is your responsibility to review the Terms periodically. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms. We will notify you of any material changes where required by law.
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be severed from the Terms. The remaining provisions will continue in full force and effect. This ensures that the validity of the agreement is preserved even if one part is deemed unenforceable.