Oriental Pollen Free 'Best Regards'

All items are subject to availability. Upon payment, items that are in stock will be processed for despatch. Products marked as “pre‑order” are expected to become available during the stated season, as listed on the product, and will be fulfilled once stock arrives at our premises.

Pre‑order availability may change due to factors out of our control, including, but not limited to, weather conditions, crop performance, or supplier limitations. If the exact item ordered becomes unavailable, we may offer a substitution consisting of the same variety in a different size. Where the same variety is unavailable in any size, we may offer a similar variety of equivalent quality and value as a replacement.

For further detail, please see Sections 1-5 of our Terms of Service.

The pre-order window for each product is shown on the product page. If an item is listed as “pre-order”, it means we are expecting it to become available during the upcoming season.

To reserve stock, simply place an order and complete payment during the pre-order period. Once the stock arrives at our warehouse, we will begin fulfilling pre-orders, subject to any changes in availability from our suppliers.

If a supplier is unable to provide the exact item ordered, we will offer to substitute it with a suitable alternative in accordance with our substitution policy, and you will receive an email confirming any changes to your order.

You can find further detail regarding pre-ordering and our Substitution Policy in Sections 2-3 of our Terms of Service.

While we make every effort to supply the exact items you have ordered, the availability of pre-order bulbs and seeds are subject to change due to factors beyond our control, including weather and growing conditions.

If the exact item ordered becomes unavailable, we may offer a substitution consisting of the same variety in a different size. Where the same variety is unavailable in any size, we may offer a similar variety of equivalent quality and value as a replacement.

If a proposed substitution or replacement is lower in value than the original item, we will automatically refund the difference. If the proposed item is higher in value, we will contact you to arrange payment of the outstanding balance. Orders will not be despatched until any additional balance has been paid in full.

All required amendments to your order will be communicated to you, and you reserve the right to accept or decline any proposed substitution or replacement in accordance with our Refund Policy. Substitution and replacement offers remain valid for 28 days; after this period, we reserve the right to remove the affected item from your order. You will receive email confirmation of any accepted substitutions prior to despatch.You can find our Substitution Policy in Section 3 of our Terms of Service.